There are many property management companies in and around London but one that has set out to be different and is making a success of this approach is the Ringley Group.
Since its humble beginnings in January 1997, Ringley has developed a comprehensive range of property solutions.
The company provides a combination of survey, valuation, property and facilities management services as well as sales and lettings to private, commercial and industrial clients.
So what is different?
The difference is immediately obvious when one speaks to founder and managing director Mary-Anne Bowring. “Over the last few years, we have won a considerable number of awards, including London Property Management Company of the Year, Green Champion of the Year, were Highly Commended for the work our valuation team do in Leasehold Enfranchisement and the Gold Award in June 2011 for the Best Block Management Company, “she says. “But, in many ways, our National Training Award from Investors in People was almost more important as this is a reflection of our overall excellence.
“I believe that, at the end of the day, the success of our business is down to people. Property management is a hard business but being good at business excellence is much harder. It is our goal to become a 5-star company and on our internal assessment we are currently at 4-star. To this end, we have done a lot of work on “tone of voice”. This type of evaluation is unusual for a company of our size. This is based upon putting across a positive message to our clients rather than a negative one – for instance, if someone is caught having a barbecue on a roof terrace which is not permitted under the terms of the lease, then we’d not put up a message saying ‘Don’t smoke or have barbecues’ but rather ‘This might appear to be a good place but it is actually not the right place’.
It is based upon assuming the best in people!
“We are really running five nice businesses in one and improving performance is not just a matter of improving IT. We need to look closely at who needs what data when, how could they make a decision faster and simplify actions. For example, our building surveyors should know how much money has been allocated for a particular year for particular projects and so should be ready to allocate men to these jobs in advance. In this way, we can make the right input to the right team at the right time thereby greatly increasing our efficiency of action.”
For further information please telephone 0207 267 2900 or visit www.ringley.co.uk.
